Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Personalized or custom orders will take longer, and the applicable processing time will be stated on the individual product listing.
Please note we do not ship on Saturdays, Sundays, or holidays. Rush orders cannot be delivered on weekends or holidays.
Orders may be split across multiple shipments, and items ordered together may not be shipped out on the same day. Occasionally, items may be out-of-stock or backordered. You will be alerted in both instances. In the event of a backorder, you will be provided an approximate shipment date.
STANDARD AND NEXT DAY
(The fees below do not include gift wrap or surcharges that may apply to some items)
Up to $50
$50.01 – $85
$85.01 – $125
$125.01 – $175
$175.01 and over
Expedited (Contiguous 48 States Only)
10% + $18
Outside Contiguous 48 States
Alaska: Add $15
Hawaii: Add $15
STANDARD SHIPPING AND PROCESSING
Our standard shipping and processing fees cover processing your order, handling and packing the products you purchased, and delivering them to you. Most products are shipped from our warehouses to arrive within five business days of when you placed your order. If there is a delay, we will notify you by phone or email. Some items sent directly from our suppliers may take longer, and items ordered together might not arrive in the same box.
Specific larger sized items that are bulky, heavy, and may have limited availability, may have a delivery and processing surcharge. This charge is indicated on the individual product listing and is in addition to regular delivery and processing charges (listed in the chart above).
Alaska & Hawaii
Items shipped to Alaska or Hawaii are delivered with an additional charge of $15. Certain heavy or oversized items cannot be shipped outside the contiguous 48 states. Please call 1.844.933.4878 for more information.
NEXT DAY DELIVERY AND PROCESSING
For an extra charge of $18 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. Most orders we receive by 1pm (local time) Monday through Friday are shipped same day, and you’ll receive your order the next business day; orders placed Friday after 1pm through Sunday will arrive on Tuesday.
Note: Next Day Delivery service is not available for some oversize items, out of stock items, items on backorder, customized items or for items shipped directly from the manufacturer.
SHIPPING TO A P.O. BOX
We can ship most items to a P.O. Box via USPS. This excludes extra large items and those shipped directly from our manufacturers. For more information please contact us directly.
At this time, we do not ship outside the USA or Canada.
BACKORDERS & CANCELLATIONS
If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be informed if an item is backordered when you add it to your basket or within ten days of placing your order. You will also be given an approximate shipment date. You will not be charged for backordered items until they ship.
In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages.
If you would like to cancel a backordered item, please email us at firstname.lastname@example.org. If an item is cancelled from your order for any reason, you will not be charged for the item.